What are they and how do they work?

Apprenticeships are training programmes designed by employers to give eager applicants the skills and qualifications needed by businesses. They are a combination of on-the-job and off-the-job learning. You can learn and earn so you get new skills and get paid; you can take part in a brand new role or at your existing employer.

With an Apprenticeship you’ll receive accredited qualifications with on-the-job training, paid holidays and widen your opportunities for progression. You will also be given the opportunity to get onto the career ladder in your choice of industry. If you like the sound of being paid to learn then you should enrol onto one of our Apprenticeships.

You are employed to do a job and you enrol on an Apprenticeship. You train towards your qualification through on going work-based learning, evidenced by a portfolio and continual assessments from Tess Group assessors.

An Apprenticeship can take a minimum of twelve months to complete and are delivered throughout England.

our courses

Customer Service

We offer the following Apprenticeship Standards in customer service;

  • Customer Service Practitioner Level 2 Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

  • Customer Service Specialist Level 3 Standard

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

  • Improvement Practitioner Level 4 Standard

Improvement Practitioners use a blend of Lean and Six Sigma, project and change management principles and tools to identify and lead the delivery of change across organisational functions and processes. Improvement Practitioners can be found across all sectors and functions including automotive, banking, engineering, food products, IT, property, retail, telecoms etc.

Business Administration

Business Administrators need a highly transferable set of knowledge, skills and behaviours that can be applied across all sectors. This includes small and large businesses alike from the public, private and charitable sectors. The role usually involves working independently and as part of a team, and includes developing, implementing, maintaining and improving administrative services. Business Administrators develop the skills they need to progress towards management responsibilities.

We offer the following Business Admin Apprenticeships:

  • Business Administrator Level 3 Standard
  • Business and Professional Admin Level 4 (Skillsfirst Framework)
  • Improvement Practitioner Level 4 Standard

Improvement Practitioners use a blend of Lean and Six Sigma, project and change management principles and tools to identify and lead the delivery of change across organisational functions and processes. Improvement Practitioners can be found across all sectors and functions including automotive, banking, engineering, food products, IT, property, retail, telecoms etc.

IT

We offer the following Apprenticeships in IT:

  • IT Application Specialist Level 2 (City & Guilds Framework)

Apprenticeship in IT User Skills is designed for those with little or no experience in computing for the underpinning knowledge that could aid progress to further education or employment. It provides you with a basic level skills and knowledge that could lead to further education in IT or related areas, as well as underpinning other educational sectors. It can support those moving into their first job roles the confidence to work effectively with ICT and deal with tasks that are straightforward or routine.

  • Digital Marketer Level 3 Standard

The primary role of a digital marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention. A digital marketer will typically be working as part of a team, in which they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign. The marketer will work to marketing briefs and instructions. They will normally report to a digital marketing manager, a marketing manager or an IT Manager.

  • Junior Content Producer Level 3 Standard

A Junior Content Producer (also referred to as a Creative Content Assistant) is responsible for developing and creating content that can be used across a variety of media including digital, social media, broadcast or in print. Working to the customer/client brief, they research, prepare and develop the media messaging to maximise audience engagement, capturing the strategy and objectives of the brand and needs of the customer they are representing. The content they create can be used as part of media, advertising and marketing campaigns.They have to capture what is exciting about a campaign and design the elements that can be used across media platforms and channels.

  • Improvement Practitioner Level 4 Standard

Improvement Practitioners use a blend of Lean and Six Sigma, project and change management principles and tools to identify and lead the delivery of change across organisational functions and processes. Improvement Practitioners can be found across all sectors and functions including automotive, banking, engineering, food products, IT, property, retail, telecoms etc.

Sales

Sales is one of the most in-demand professional sectors in the UK, and there are many more roles where selling skills are an essential part of the job.

We offer the following Apprenticeships in Sales:

  • Sales Level 2 (Skillsfirst Framework)
  • Improvement Practitioner Level 4 Standard

Improvement Practitioners use a blend of Lean and Six Sigma, project and change management principles and tools to identify and lead the delivery of change across organisational functions and processes. Improvement Practitioners can be found across all sectors and functions including automotive, banking, engineering, food products, IT, property, retail, telecoms etc.

We are waiting for the Sales Level 3 Executive Standard to be released. As soon as an assessment plan is approved and a funding band (core government contribution) has been assigned to the standard, we will be offering this Standard.

Recruitment

We offer the following Apprenticeship Standards in Recruitment:

  • Recruitment Resourcer Level 2 Standard

A recruitment resourcer may be employed in any organisation that requires a recruitment function. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function. They may also be required to identify new business opportunities.

  • Recruitment Consultant Level 3 Standard

Predominantly employed within the recruitment sector, the recruitment consultant’s role is to identify and secure job opportunities within client organisations. They attract candidates and successfully place them in those jobs in return for a fee. A recruitment consultant may focus on the supply of flexible workers, permanent placements or a combination of both.

  • Improvement Practitioner Level 4 Standard

Improvement Practitioners use a blend of Lean and Six Sigma, project and change management principles and tools to identify and lead the delivery of change across organisational functions and processes. Improvement Practitioners can be found across all sectors and functions including automotive, banking, engineering, food products, IT, property, retail, telecoms etc.

Retail

We offer the following Standards for those working in the retail sector;

  • Retailer Level 2 Standard

The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till. Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Therefore, retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase. They can work in a variety of shops and other retail establishments: small boutiques, large high street chains, supermarkets and well-known department stores are just some examples. More specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments for example in telephone, on-line and mail order retail. Regardless of the type of products and services being sold, a wide representation of employers from across the retail industry have defined this standard and agreed that the knowledge, skills and behaviours that apprentices must have to do their job are the same.

  • Retail Manager Level 3 Standard

Retail managers are responsible for delivering sales targets and a positive experience to customers that will encourage repeat custom and loyalty to the brand / business. It is a diverse role that includes leading and developing a team to achieve business objectives and work with a wide range of people, requiring excellent communication skills. Maximising income and minimising wastage are essential to the job and therefore individuals must develop a sound understanding of business and people management principles to support the achievement of the vision and objectives of the business. Retail managers champion the way for personal development, training and continuous improvement, encouraging their team to develop their own skills and abilities to enhance business performance and productivity.

Team Leader

A team leader/supervisor is a first line manager with operational/project responsibility for managing a team. They’ll provide direction, instructions and guidance through supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems and building relationships. We offer the following Apprenticeships in Team Leading:

  • Team Leader Supervisor Level 3 Standard

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Roles/Occupations may include:  Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.

Management

An operations/departmental manager manages teams and/or projects, achieving operational or departmental goals and objectives, They are accountable to senior management. Responsibilities may include creating & delivering operational plans, managing projects, leading & managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

We offer the following Apprenticeships in Management:

  • Operations/Departmental Manager Level 5 Standard

Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Hospitality

We offer the following Apprenticeships in Hospitality:

 

  • Commis Chef Level 2 Standard

A commis chef is the most common starting position in many kitchens and in principal the most junior culinary role. A commis chef prepares food and carries out basic cooking tasks under the supervision of a more senior chef. The primary objective of the commis chef is to learn and understand how to carry out the basic functions in every section of the kitchen. Therefore having the opportunity to experience, consider and value each section with a view to choosing an area where they feel most inspired. The learning journey of any chef will vary considerably from one individual to the next; however it is necessary to understand and have experience in the basics that this role provides in order to progress to any future senior chef role.

  • Chef de Partie Level 3 Standard

A chef de partie is responsible for running a specific section of the kitchen. This type of chef usually manages a small team of workers, which they must keep organised so that dishes go out on time and the work area remains clean and orderly. However, in smaller kitchens a chef de partie may work independently as the only person in their section. Also known as a station or section chef, the chef de partie reports to the senior chef and has a very important role in any kitchen.

  • Hospitality Team Member Level 2 Standard

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.  Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

  • Hospitality Manager Level 4 Standard

Hospitality managers work across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. These managers generally specialise in a particular area, however their core knowledge, skills and behaviours are aligned. Common to all managers in this role is their passion for exceeding customers’ expectations. Hospitality managers have a high level of responsibility and are accountable for fulfilling the business vision and objectives which requires excellent business, people and customer relation skills. Individuals in this role are highly motivated team leaders that combine a talent for management and specific industry skills and thrive on the customer facing nature of the role.

  • Improvement Practitioner Level 4 Standard

Improvement Practitioners use a blend of Lean and Six Sigma, project and change management principles and tools to identify and lead the delivery of change across organisational functions and processes. Improvement Practitioners can be found across all sectors and functions including automotive, banking, engineering, food products, IT, property, retail, telecoms etc.

HR

We deliver the following standards suitable for HR roles;

  • HR Support Level 3 Standard

HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes.

Learning and Development

We deliver the following standards suitable for learning and development roles;

  • Learning and Development Consultant / Business Partner Level 5 Standard

A Learning & Development (L&D) Consultant/ Business Partner is accountable for ensuring L&D contributes to, and influences, improved performance in the workplace at an individual, team and organisation level.  They also have the commercial responsibility to align learning needs with the strategic ambitions and objectives of the business. They are agents for change, influencing key stakeholders, making decisions and recommendations on what the business can / should do in an L&D context. They are also likely to lead on any L&D-related elements of business projects.

Delivering throughout England