+44 (0)1604 210 500


Courses we offer:

  • Business Admin Level 2
  • Business Admin Level 3
  • Business Admin Level 4
  • Business Improvement Techniques Level 2
  • Business Improvement Techniques Level 3
  • Customer Service Level 2
  • Customer Service Level 3
  • Driving Level 2
  • Food and Beverage Level 2
  • IT Level 2
  • Management Level 3
  • Management Level 4
  • Professional Cookery Level 3
  • Property Level 2: Residential Property Letting & Management
  • Property Level 2: Sale of Residential Property
  • Recruitment Level 2
  • Recruitment Level 3
  • Sales Level 2
  • Sales Level 3
  • Social Media Level 3
  • Team Leading Level 2
  • Warehouse & Storage Level 2

Why choose The Tess Group?

  • In house recruitment team
  • On employer site delivery
  • Expert trainers
  • Our focus is on saving you money


We can deliver Apprenticeships all across the country, in a variety of subjects and have a success rate of over 80%.

Our in-house recruitment team can help find the right candidate for you and our team of expert trainers are able to deliver the training on site; when it is convenient for you & your business.

We can also help with fully funded Maths & English training – click here to read more

Please see below our core Apprenticeship subjects, we can deliver many more and can adapt to your needs; so get in touch today.

Customer Service Apprenticeships

Course Summary
Ideal Job Roles
Benefits to Employer
Benefits to Apprentice
Our customer service apprenticeships provide learners with skills in customer service, communication, team working and the ability to improve own learning and performance.
Customer Service Trainee, Assistant, Representative or Agent. Any job role in which Customer Service Skills complement technical skills.
Customer Service Skills are transferable to all industries and at the heart of a successful business.
The learner obtains valuable Customer Service Skills and knowledge, plus qualifications in English and Maths where applicable.

Business Administration Apprenticeships

Course Summary
Ideal Job Roles
Benefits to Employer
Benefits to Apprentice
Our Business Administration Apprenticeships give learners the skills to carry out tasks depending on the duties required; which need strong sense of responsibility, accuracy and attention to detail.
Administrator/Business Support Office, Office Junior, Receptionist Junior, Personal Assistant.
Administrational tasks are key to the everyday running of the business and can help build teams effectiveness to complete actions.
The learner gains valuable experience working in a team to handle various tasks, plus qualifications in English, Maths and ICT where applicable.

IT Apprenticeships

Course Summary
Ideal Job Roles
Benefits to Employer
Benefits to Apprentice
This Apprenticeship provides the apprentice with the competence, skills and knowledge to work effectively and efficiently with IT systems, communication and productivity tools and software applications.
IT Clerk, Data Administer, Web Technician, Digital Assistant.
IT is an ever-growing industry where skills are expanding every day, including the use of social media.
The apprentice will gain experience with the creation and amendment of many types of formatted information including documents, diagrams, spreadsheets and presentations. It also includes maintaining simple websites, using the internet to find and exchange information and using social media to disseminate information.

Leadership and Management Apprenticeships

Course Summary
Ideal Job Roles
Benefits to Employer
Benefits to Apprentice
The Intermediate Level Management Apprenticeship involves supporting organisational objectives through a wide range of functions, including: monitoring work, giving feedback, briefing teams, supporting team members, resolving problems, procuring supplies, project management and delivering and improving customer service.
Team Leader, Section Leader, Floor Manager, Helpdesk Manager, Trainee Supervisor, Team Co-ordinator.
Businesses and organisations all over the country need top managers and team leaders to help them be successful.
The learner will develop skills to include planning, allocating and monitoring the work of a team, supporting team members, managing conflict, resolving problems, project management, agreeing budgets and managing customer service.

Sales Apprenticeships

Course Summary
Ideal Job Roles
Benefits to Employer
Benefits to Apprentice
The course involves meeting people, building relationships, addressing challenges, being creative in offering solutions and thinking independently.
Trainee Sales Advisor, Telesales Operator, Junior Sales Executive.
Learners will assist with promoting as many of your company’s products and services as possible, while taking into consideration the interests of your clients.
These skills are relevant to many aspects of daily lives, selling isn’t just a business skill; it’s also a valuable life skill that could help the learner in many circumstances.

Retail Apprenticeships

Course Summary
Ideal Job Roles
Benefits to Employer
Benefits to Apprentice
The retail course can cover a host of businesses, from market stalls and independent shops to national chains and large superstores.
Sales Assistant, Stockroom Assistant, Beauty Consultant, Visual Merchandiser, Fresh food Counter Assistant.
Depending upon your business, the learner could be assisting customers on the sales floor of a high street store or handling their purchases, to arranging displays or stock handling.
The skills gained from the Retail Apprenticeship are transferable to all retail companies. With a young workforce, the UK’s retail sector is vibrant and offers many opportunities for early career progression.

Security Apprenticeships

Course Summary
Ideal Job Roles
Benefits to Employer
Benefits to Apprentice
There are several pathways that cover the following sub-sectors: static and patrol guarding, events security, door supervision, retail security, reception duties, and CCTV operation.
Door Supervisor, CCTV Operator, Security Officer.
The security industry is experiencing steady growth, where an apprenticeship can help support your in-house security team.
The learner will be able to assess different situations and the confidence to act when necessary. At the same time, they’ll learn the importance of keeping accurate records and handling key documents.

Warehouse Apprenticeships

Course Summary
Ideal Job Roles
Benefits to Employer
Benefits to Apprentice
This Apprenticeship deals with the movement and storage of goods, and is an essential part of logistics operations.
Warehouse Operative.
The learner can help manage stock; audit inventory; keep equipment in good working order; process returned goods; or manage the receipt, storage and dispatch of goods.
As a Warehousing and Storage apprentice, they will learn skills in operating specialist machinery to get things onto – and down from – high storage spaces; learn about keeping some goods at low temperatures; and improve spacial awareness, so that they can quickly and efficiently load objects of different shapes and sizes.


Client – Leading Packaging and Distribution Company in Birmingham
Challenge: Since opening a new business in 2013 and experiencing rapid growth in early 2014, the company felt that they were constantly recruiting new personnel. This in itself was a very time consuming process; and were looking for more efficient methods.
Solution: We met with the client to understand their challenges, needs and their recruitment requirements. We introduced the concept of Apprenticeships & set a recruitment schedule in order to follow set timescales and took away the need to spend time searching and screening potential candidates; giving them their own dedicated recruitment specialist.
Result: They currently have 7 Apprentices and are recruiting for additional vacancies on set rolling recruitment. The apprenticeships consist of Warehouse and Storage, Business Administration and Customer Service. Both parties have a clear diary where they know exactly who will be visiting and when, they have a dedicated assessor and recruiter than can be contacted at any time and a the apprentices have a ”learn while they earn” opportunity to progress within this exciting company while aspiring to be the leaders of the future, as expansion continues.
The employer says: Dealing with The Tess Group was easy as they took away the hassle of having to spend time looking for high quality people; and only submitted potential candidates that met the criteria I gave them. We are very happy with the result!
Learner voice: When I applied for the role advertised online I wasn’t sure if I was going to hear back. The recruitment team at The Tess Group helped me at every stage, and even helped prepare me with a pre-interview guide and questions. I’m really happy with my job and can see a good career here for me.
Where can I find traineeship vacancies?
Where can I find info on Apprenticeships?

Contact The Tess Group

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