NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
- Principles of Customer Service in the Hospitality Sector
- Understand Effective Teamwork in the Hospitality Sector
- Understand Legislation and Guidance Relevant to the Hospitality Sector
- Understand Professional Personal Standards in the Hospitality Sector
This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.
This qualification, tailored to the hospitality industry, will enable learners to develop an understanding of:
- Communicating with customers in the hospitality sector
- Teamwork in the hospitality sector
- Professional standards and personal development
- Legislation and regulations relating to customer service delivery in the hospitality sector
What are the Progression Routes after the course is finished?