Key Information

Number of Learners

Must be a minimum of 1 learner on the course

Start Date

Monthly

Costs

Fully Funded in certain geographic regions of funding, subject to
availability and eligibility.

Eligibility

Learners must be over 16 and have the right to work in the UK

Location

Via Zoom or face to face dependant on needs

Course Length

4 months

NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

  •  Principles of Customer Service in the Hospitality Sector
  • Understand Effective Teamwork in the Hospitality Sector
  • Understand Legislation and Guidance Relevant to the Hospitality Sector
  • Understand Professional Personal Standards in the Hospitality Sector 

This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.

This qualification, tailored to the hospitality industry, will enable learners to develop an understanding of:

  • Communicating with customers in the hospitality sector
  • Teamwork in the hospitality sector
  • Professional standards and personal development
  • Legislation and regulations relating to customer service delivery in the hospitality sector

Progression Routes

What are the Progression Routes after the course is finished?

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