Key Information

Number of Learners

Must be a minimum of 1 learner on the course

Start Date

Monthly

Costs

Fully Funded in certain geographic regions of funding, subject to
availability and eligibility.

Eligibility

Learners must be over 16 and have the right to work in the UK

Location

Via Zoom or face to face dependant on needs

Course Length

3 months

Customer Service Level 3 (Unit Accredited Certificate)

  •  Skillsfirst Principles of Business
  • Skillsfirst Understand Customers and Customer Retention

The aim of this unitised certificate is to recognise learners’ achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers.
 
This qualification can also be used by learners who may not regard customer service as their primary responsibility, but recognise that customer service competencies are essential to complement their technical skills.

Progression Routes

What are the Progression Routes after the course is finished?

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