Key Information

Number of Learners

Must be a minimum of 1 learner on the course

Start Date



Fully Funded in certain geographic regions of funding, subject to
availability and eligibility.


Learners must be over 16 and have the right to work in the UK


Via Zoom or face to face dependant on needs

Course Length

3 months

HABC Level 2 Certificate in Customer Service

  • Delivery of Effective Customer Service
  • Supporting the Customer Service Environment

The Customer Service Level 2 Certificate is a relatively short, sharp qualification which is perfect for learners looking to improve their knowledge of customer service and indeed the wider customer experience that their organisation is striving to achieve.

This qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers expectations. It is designed for learners who deal with customers daily as part of their job role and is applicable to a variety of work.

This is a great qualification for businesses wishing to enhance their customer experience whilst providing their people with a strong qualification in customer service at level 2. We can deliver this in training sessions for groups or coaching for individuals. It remains one of our most popular qualifications due to its flexibility and connection to return on investment for our clients.

Progression Routes

What are the Progression Routes after the course is finished?

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