A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
Details of program
This apprenticeship usually takes 12 months to complete during which you will participate in training, development and on-going review activities. These typically include
This apprenticeship covers the professional behaviours, knowledge and skills that are required of a hospitality team member:
- Food and beverage service
- Food production
- Alcoholic beverage service (and further specialise in wine service, beer and cask ale, or cocktails and mixology).
- Concierge and guest services
- Conference and events operations
Duration: Minimum 12 months
Face to face ☑️
Combination of both☑️
Start dates: Monthly
After a minimum of 12 months on programme, at the assessment gateway your employer will make the decision that you are ready to undertake the end point assessment
Before going forward for end point assessment, you must have:
- Achieved Level 2 English, maths (if not held)
- Met the set skills, knowledge and behaviours of the standard
- Achieved 20% off the job requirement
End Point Assessment
Following successful completion of the Gateway, you will proceed to end point assessment (EPA).
The EPA is undertaken by an independent assessment organisation.
The End Point assessment components are:
- 90-minute multiple choice test
- 2-hour practical observation in the workplace
- Business project
- Professional discussion
All components of the end point assessment must be completed and an end point assessment grade
will be determined by the end point assessor.