Improvement Technician Level 3

Duration: 14 – 18 Months

Delivery: Online, Face to Face or Both

Start Dates: Monthly


Improvement Technicians are responsible for delivery and coaching of improvement activity within an area of responsibility, often associated with Lean and Six Sigma methodologies. They can be found across all industry sectors and functions including automotive, banking, engineering, food products, IT, property, retail, telecoms etc.

Typically, Technicians work as a member of an operational team to resolve problems – preventing re-occurrence, engaging others in issues affecting them and supporting the improvement of performance. Typical activities include:

  • Engaging team members in the identification of improvement opportunities and relevant countermeasures and controls
  • Initiating and facilitating improvement activities through to confirmed resolution
  • Providing local expertise in business improvement methods and basic tools to team

There are a variety of job titles associated with the occupation, these include, but are not limited to: Business Improvement Co-ordinator, Continuous Improvement Executive, Process Technician, Operational Excellence/Lean Engineer, Lean Six Sigma Yellow belt and Quality Control Analyst.

Details of the programme

This apprenticeship usually takes 14 – 18 months to complete during which you will participate in training, development and ongoing review activities.

This apprenticeship covers the professional behaviours, knowledge and skills that are required of an Improvement Technician.

You will learn essential world-recognised Lean skills, allowing you to work successfully in a Lean project team delivering real improvements to your processes. Skills such as:

  •  Effective business communication
  •  Data collection and analysis
  •  Project planning and establishing objectives
  •  Project implementation and measuring improvements
  •  Understanding business metrics
  •  Identifying and mapping workplace processes
  •  Understanding value chains and waste

The End Point Assessment Process

Assessment Gateway

After a minimum of 14 months on programme, at the assessment gateway your employer will make the decision that you are ready to undertake the end point assessment.
Before going forward for end point assessment, you must have:

  • Achieved Level 2 English, maths and ICT (if not held)
  • Met the set skills, knowledge and behaviours of the standard
  • Achieved 20% off the job requirement
End Point Assessment

Following successful completion of the Gateway, you will proceed to endpoint assessment (EPA).
The EPA is undertaken by an independent assessment organisation.
The End Point assessment components are:

  • Multiple choice exam
  • Project report, presentation and questioning
  • Professional discussion

All components of the endpoint assessment must be completed and an endpoint assessment grade will be determined by the endpoint assessor.

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