Key Information

Number of Learners

Must be a minimum of 1 learner on the course

Start Date

Monthly

Costs

Fully Funded in certain geographic regions of funding, subject to
availability and eligibility.

Eligibility

Learners must be over 19 and have the right to work in the UK

Location

Online or paper-based

Course Length

6 Months

Level 2 Certificate in Customer Service for Health and Social Care

The best healthcare providers thrive by creating positive working relationships with patients, families and residents. This fully online level 2 Certificate in Customer Service for Health and Social Care Settings is designed to help you develop these positive working relationships. You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs. You’ll also gain a better understanding of what makes effective teams work.

Course Content:

  • Understanding customer expectations in health and social care settings
  • How to identify the types of customers who interact with health and social care services
  • Different communication methods used in health and social care settings
  • How to provide a safe, welcoming and inclusive environment for diverse needs

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