Role Profile & What you will learn

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

Details of program

This apprenticeship usually takes 24 – 30 months to complete during which you will participate in training, development and on-going review activities. This apprenticeship covers the professional behaviours, knowledge and skills that are required of an Operations / Department Manager.

Skills to learn:

• Use core management techniques to drive better results
• Develop your ability to lead, motivate and inspire
• Provide strategic leadership as well as day-to-day management
• Benchmark your managerial skills
• Raise your profile in your organisation

Typical job responsibilities could include:

• Creating and delivering operational plans
• Leading and managing teams
• Financial and resource management
• Talent management
• Managing projects

Duration: 24 – 30 months

Delivery Options:

Online ☑️

Face to face ☑️

Combination of both☑️

Start dates: Monthly

Assessment Gateway

At the assessment gateway your employer will make the decision that you are ready to undertake the end point assessment.
Before going forward for end point assessment, you must have:

  • Achieved Level 2 English, maths and ICT (if not held)
  • Complete Learning Journal
  • Met the set skills, knowledge and behaviours of the standard
  • Achieved 20% off the job requirement

End Point Assessment

Following successful completion of the Gateway, you will proceed to end point assessment (EPA).
The EPA is undertaken by an independent assessment organisation.
The End Point assessment components are:

  • A knowledge test using scenarios and questions
  • A structured, competency based interview
  • A portfolio – this is a collection of evidence from real work projects
  • An interview – this is carried out via a face to face or webinar with an assessor from the end
    point assessment body, to verify the learner’s knowledge and competence

All components of the end point assessment must be completed and an end point assessment grade
will be determined by the end point assessor.

Are you interested in the Operations / Departmental Manager apprenticeship?

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