Role profile & what you will learn
A Team leader or supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
Details of program
This apprenticeship usually takes 12 months to complete during which you will participate in training, development and on-going review activities. This apprenticeship covers the professional behaviours, knowledge and skills that are required of a Team Leader Supervisor.
Key responsibilities may include:
- Supporting, managing and developing team members
- Managing projects
- Planning and monitoring workloads and resources
- Delivering operational plans Resolving problems
The Team Leader/Supervisor apprenticeship is suitable for individuals who are working in a first line management role.
Occupations may include:
- Supervisor
- Team Leader
- Project Officer
- Shift Supervisor
- Foreperson
- Shift Manager
Duration: Typically 12 months
Delivery Options:
Online ☑️
Face to face ☑️
Combination of both☑️
Start dates: Monthly
Assessment Gateway
After a minimum of 12 months on programme, at the assessment gateway your employer will make the decision that you are ready to undertake the end point assessment
Before going forward for end point assessment, you must have:
- Achieved Level 2 English, maths (if not held)
- Met the set skills, knowledge and behaviours of the standard
- Achieved 20% off the job requirement
End Point Assessment
Following successful completion of the Gateway, you will proceed to end point assessment (EPA).
The EPA is undertaken by an independent assessment organisation.
The End Point assessment components are:
- Knowledge Test using scenarios and questions
- Structured competency based interview
- Assessment of portfolio of evidence
- Professional discussion
All components of the end point assessment must be completed and an end point assessment grade
will be determined by the end point assessor.
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